Last updated: July 22, 2026
Gentle Hands Home Care Co. LLC (“Gentle Hands,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.gentlehandshomecareco.com, contact us, request a call, use our chat or booking features, apply for employment, or otherwise interact with our website.
This Privacy Policy applies to information collected through this website. Information collected after a person becomes a client, caregiver, employee, or business partner may also be governed by separate agreements, notices, and legal requirements.
1. Information We Collect
Depending on how you use our website, we may collect:
• Contact information, including your first and last name, email address, and telephone number.
• Information you voluntarily provide through website forms, email, chat, telephone calls, booking requests, or other communications.
• Appointment or service-request information, such as your preferred contact time or requested service.
• Employment information submitted through a job application, including work history, qualifications, availability, and other information you choose to provide.
• Testimonial or review information that you voluntarily submit and authorize us to use.
• Technical information collected automatically, such as your device type, browser type, Internet Protocol address, general geographic location, pages visited, referring website, and interactions with the website.
• Cookie and analytics information described below.
Please provide only the information reasonably necessary for us to respond to your request.
2. Important Notice About Health Information
Our standard website forms, website chat, and regular email are not intended for medical records, diagnoses, treatment information, Social Security numbers, insurance information, financial-account information, or other sensitive health information.
Please do not submit protected health information or detailed medical information through this website, its chat feature, or regular email. Call us at 617-516-3849 to discuss the appropriate and secure way to communicate about care needs.
This website Privacy Policy is not a HIPAA Notice of Privacy Practices. Any protected health information collected during an established client relationship will be handled under the separate policies, agreements, and legal requirements applicable to that relationship.
3. How We Use Information
We may use information collected through the website to:
• Respond to questions, calls, messages, and service inquiries.
• Contact individuals who request information or a consultation.
• Schedule appointments or consultations.
• Evaluate whether our non-medical home-care services may meet a prospective client’s general needs.
• Process and respond to employment applications.
• Operate, maintain, secure, and improve our website and services.
• Understand website traffic and how visitors use the website.
• Prevent fraud, misuse, security threats, or other unlawful activity.
• Maintain appropriate business and communication records.
• Comply with applicable laws, regulations, legal processes, and professional obligations.
• Protect the rights, safety, and property of Gentle Hands, our clients, employees, website visitors, and others.
We will not use information for materially different purposes without appropriate notice or authorization when required by law.
4. How Information May Be Disclosed
We may disclose information:
• To Wix and other service providers that host, support, secure, analyze, or operate our website and its features.
• To providers supporting communications, scheduling, email, website chat, information technology, analytics, or other business operations.
• To professional advisers, such as attorneys, accountants, insurers, or compliance consultants, when reasonably necessary.
• To government agencies, law-enforcement authorities, courts, or other parties when required by law, legal process, or a valid government request.
• When reasonably necessary to investigate fraud, protect safety, enforce our rights, or prevent harm.
• In connection with a merger, sale, reorganization, financing, or transfer of some or all of the business, subject to applicable legal requirements.
• With your direction, authorization, or consent.
Gentle Hands does not sell personal information to third parties for monetary compensation.
Service providers may process information only as permitted by their agreements and applicable law. Their privacy practices may also be governed by their own privacy policies.
5. Wix and Other Website Providers
Our website is hosted on the Wix.com platform. Wix may process website-visitor information on our behalf and may use servers or service providers located in the United States or other countries.
Wix’s handling of information is also governed by the Wix Privacy Policy.
Website features supplied by Wix or other providers—including forms, chat, scheduling, analytics, and security tools—may collect information needed to operate those features.
6. Cookies and Analytics
Our website may use cookies and similar technologies. Cookies are small files placed on a visitor’s device to support website functionality, security, preferences, performance, and analytics.
Cookies may include:
• Essential cookies, necessary for security and basic website operation.
• Functional cookies, which remember preferences or support website features.
• Analytics cookies, which help us understand website traffic and visitor interactions.
• Marketing cookies, if marketing or advertising tools are added to the website.
Visitors may be able to control nonessential cookies through a cookie banner, browser settings, or other preference tools. Blocking certain cookies may affect how some website features operate.
More information about cookies used by Wix is available through Wix’s cookie guidance.
7. Data Retention
We retain website information only for as long as reasonably necessary to:
• Respond to the purpose for which the information was provided.
• Maintain appropriate business and communication records.
• Meet legal, regulatory, insurance, accounting, and professional obligations.
• Resolve disputes and enforce agreements.
• Protect the security and integrity of our website and business.
Retention periods may differ depending on the type of information and why it was collected. When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
8. Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information collected through our website. However, no website, electronic transmission, email system, or storage system can be guaranteed to be completely secure.
Visitors should not send sensitive medical, financial, identity, insurance, or other confidential information through our standard website forms, website chat, or regular email.
Where applicable, we maintain safeguards consistent with Massachusetts data-security requirements, including 201 CMR 17.00.
9. Your Privacy Choices and Requests
Subject to applicable law, you may ask us to:
• Confirm whether we maintain personal information about you.
• Provide access to or correct certain personal information.
• Delete certain personal information.
• Stop sending nonessential promotional communications.
To submit a privacy request, email gentlehandshomecareco@gmail.com with “Privacy Request” in the subject line, or call 617-516-3849.
We may need to verify your identity before completing a request. Some information may be retained when permitted or required for legal, security, recordkeeping, or other legitimate business purposes.
10. Email and Telephone Communications
If you contact us or request information, we may respond using the email address or telephone number you provide.
You may ask us to stop sending nonessential promotional communications. However, we may still send communications necessary to respond to your request, provide requested services, maintain business records, protect security, or meet legal obligations.
11. Employment Applications
When you apply for employment through our website, we may use the information you provide to evaluate your qualifications, communicate with you, verify information when appropriate, maintain recruitment records, and comply with applicable legal requirements.
Submitting an application does not guarantee an interview or employment. Please do not include sensitive medical, financial, insurance, or identity information unless Gentle Hands specifically requests it through an appropriate process.
11. Employment Applications
When you apply for employment through our website, we may use the information you provide to evaluate your qualifications, communicate with you, verify information when appropriate, maintain recruitment records, and comply with applicable legal requirements.
Submitting an application does not guarantee an interview or employment. Please do not include sensitive medical, financial, insurance, or identity information unless Gentle Hands specifically requests it through an appropriate process.
12. Testimonials and Reviews
We may publish a testimonial or review only with the individual’s permission. A person who has authorized a testimonial may contact us to request that we discontinue its future use, subject to applicable law and materials already produced or distributed.
Testimonials reflect individual experiences and do not guarantee that another person will have the same experience or outcome.
13. Children’s Privacy
Our website is intended for adults seeking information about home-care services, employment, or business matters. It is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.
If we learn that a child under 13 submitted personal information through the website, we will take reasonable steps to delete it, subject to applicable legal requirements.
14. Third-Party Websites
Our website may contain links to websites, services, or platforms operated by third parties. Gentle Hands does not control and is not responsible for the privacy, security, content, or practices of those third parties.
Before providing information to another website or service, review its privacy policy and terms.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, business practices, providers, or legal obligations.
When we update it, we will revise the “Last updated” date at the top of this page. Where required by law, we will provide additional notice of material changes. Continued use of the website after an update is subject to the revised Privacy Policy.
16. Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact:
Gentle Hands Home Care Co. LLC
Email: gentlehandshomecareco@gmail.com
Telephone: 617-516-3849
Website: www.gentlehandshomecareco.com